Every HeartBeat Studios purchase is made to order. We certainly hope you love your item(s), but on the off chance you are experiencing any issues, we're here to help!
For a quick resolution, if you received damaged or defective item(s), please submit photos to our Customer Support team HERE before starting a return.
Return Policy
- Items MUST be in unused condition and have not been laundered.
- Return requests must be submitted within 15 days of the delivery date.
- Shipping & Handling fees paid on the original purchase are non-refundable.
- Personalized and custom artwork items are FINAL SALE and not eligible for returns. If there is a manufacturing defect, we will replace the item with the exact same product and artwork.
- Bulk item orders (10+ items) are not eligible for return.
- Customers are responsible for return shipping costs.
Starting a Return
To submit a return request, please contact our Customer support team HERE!